Aweh Gifting
Last updated: 9 October 2026
At Aweh Gifting, we want your goodies to arrive safely and your shopping experience to be as lekker as possible! Please read our Shipping & Returns Policy before placing your order.
1. Shipping & Delivery
Where Do We Deliver?
We aim to deliver our wrapping paper and gifting goodies to customers across South Africa, subject to courier service availability at your delivery address.
Our Delivery Partner
All orders are shipped using The Courier Guy, our chosen courier partner.
Once your order has been processed and dispatched, delivery will be handled by The Courier Guy in accordance with their applicable delivery procedures and service conditions.
Order Processing Times
Orders are processed once payment has been successfully received and confirmed.
Please allow approximately 1–3 business days for order processing before dispatch, unless otherwise indicated on our website or communicated to you.
Orders placed over weekends or public holidays will generally be processed on the next business day.
During busy periods, promotions and the festive season, processing may take a little longer. We’ll do our best to get your goodies on their way as soon as possible!
Delivery Times
Delivery times depend on your delivery address, courier availability and the service selected.
As a general guide, delivery may take approximately 2–5 business days after dispatch. This is an estimate and is not a guaranteed delivery timeframe.
Remote areas, public holidays, adverse weather, peak shopping periods and unforeseen courier delays may affect delivery times.
Shipping Fees
Shipping fees will be displayed at checkout or communicated to you before your order is finalised.
Any applicable delivery charges will be calculated according to the shipping options and rates available for your order.
If free delivery promotions are offered, the applicable terms and conditions will be clearly communicated.
Tracking Your Order
Where tracking is available, tracking details will be provided once your order has been dispatched.
You can use the tracking information to follow your parcel’s progress through The Courier Guy.
Please allow time for tracking information to become available after dispatch.
Delivery Address
Please ensure that your delivery address, contact number and other delivery details are correct when placing your order.
Aweh Gifting cannot guarantee changes to delivery details once an order has been dispatched. Additional courier charges may apply if a delivery needs to be redirected or re-attempted because incorrect information was provided.
Failed Deliveries
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or access to the delivery location is restricted, The Courier Guy may follow its applicable procedures for re-delivery or returning the parcel.
Any additional charges or arrangements will be handled in accordance with the applicable courier terms and your rights under South African law.
Delayed, Lost or Damaged Parcels
If your parcel appears to be delayed, lost or damaged in transit, please contact us as soon as possible with your order number and any relevant photographs.
We’ll work with The Courier Guy to investigate the issue and assist with an appropriate resolution.
Your statutory consumer rights remain unaffected by any courier investigation or claim process.
2. Returns & Exchanges
We want you to love your Aweh Gifting goodies! If something isn’t right with your order, please get in touch so we can help.
Damaged, Defective or Incorrect Items
If you receive damaged, defective or incorrect products, please contact us within 7 calendar days of receiving your order, where reasonably possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, where relevant.
Please keep the original packaging until the issue has been resolved, if possible.
We’ll assess the issue and discuss the appropriate solution, which may include a replacement, repair where applicable, refund or another remedy required by law.
The seven-day notification period is a request to help us resolve the matter quickly. It does not limit any rights you may have under the Consumer Protection Act or other applicable law.
Change-of-Mind Returns
Because wrapping paper is a product that may be cut, handled or damaged after opening, we ask that customers carefully check their orders upon arrival.
If you’ve simply changed your mind, please contact us before sending anything back.
Change-of-mind returns are subject to our agreement and applicable South African law. Items accepted for return must generally be unused, undamaged and in their original packaging.
Please note that a change-of-mind return is not automatically guaranteed unless required by law or agreed to by Aweh Gifting.
Customised or Specially Ordered Products
If we offer personalised, customised or specially ordered products in the future, different return considerations may apply.
Any exclusions or limitations will be communicated before purchase and will not remove rights that cannot lawfully be excluded.
How to Request a Return
To request a return or report a problem:
- Contact us using the details on our Contact Us page.
- Provide your order number and explain the reason for your request.
- Include photographs if the product is damaged or incorrect.
- Wait for our instructions before sending the product back.
Please do not return an item without contacting us first, as we’ll need to confirm the appropriate return arrangements.
Return Shipping Costs
If an item is defective, damaged on arrival or incorrectly supplied, we’ll arrange an appropriate resolution in accordance with applicable consumer law.
For change-of-mind returns that we agree to accept, the customer may be responsible for return shipping costs, where permitted by law and agreed in advance.
Refunds
Once a return has been assessed and a refund approved, we’ll arrange the refund using the original payment method where possible, or another agreed method.
Processing times may vary depending on your payment provider or bank.
We’ll communicate any relevant refund arrangements and timeframes directly to you.
Exchanges
If you require an exchange, please contact us to check product availability.
Exchanges are subject to stock availability and applicable consumer rights. If a replacement is unavailable, we’ll discuss the appropriate alternative or remedy.
3. Important Consumer Information
Nothing in this Shipping & Returns Policy is intended to exclude, restrict or waive any rights you may have under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Where this policy conflicts with a mandatory legal requirement, the applicable law will take precedence.
4. Contact Us
Need a hand with a delivery or return? We’re here to help!
Business: Aweh Gifting
Email: info@awehgifting.co.za
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
Thank you for shopping with Aweh Gifting!
Aweh, let’s wrap something lekker! 🎁🇿🇦